Customers
Questions |
Star Shine's
Answers... |
|
Do you ship to our country? |
Yes. we do ship internationally. |
|
Do you accept credit cards? |
Yes. we do accept credit cards. (VISA,MASTER,AMERICAN
EXPRESS). But currently we are not selling our goods
through online. The (credit) cards are accepted
personally only to the customers who are visiting
our office directly. Fax orders / email orders /
phone orders must be paid only through Bank
telegraphic transfer. |
|
Do you have finished jewelry too? |
No. We are dealing only with cut & polished gem
stones. |
|
Do you sell rough stones? |
No. We are dealing only with cut & polished gem
stones. |
|
Do you cut special & specific cut
stones? |
Yes. We can cut. Please contact us for further
details. |
|
How can I
pay for my purchases? |
You can :
- Pay CASH (in any money- Dollars, Yen, Euro, Baht,
Rupees, etc.) in person
- Pay through Credit Cards (AMEX,VISA,MASTER) in
person
- D/P through Bank
- Telegraphic Transfer
- International Money Order
- Pay through Traveller's Check in person*
- Pay through Company's Check in person*
(* Subject to our prior
approval) |
|
What is your
bank address? |
Our Bank details :
A/c Name : Star Shine Ltd.,
A/c No. : 118-3-188562
Bangkok Bank Public Co. Ltd.,
Silom Branch, Bangkok, Thailand
SWIFT code : BKKBTHBK |
|
Can you cut my
rough stones? |
Ofcourse we have our own cutting
factory. But it is for our own use only.
We do not accept cutting works. Sorry. |
|
Do you
carry synthecitc Stones? |
No. We are dealing with only
NATURAL stones. |
Do you have Cubic Zirconia?
(I've seen Zircon in your website) |
Cubic Zirconia is not a NATURAL
stone. It is a synthetic stone. But the (Blue,
Yellow, Brown) Zircons we are dealing with are
NATURAL stones. |
|
What gem stone exhibitions you are pariticipating? |
Please check out our Trade Fairs
section for more details. |
|
Do
you offer FULL money-back guarantee? |
Yes. It is our policy to refund
FULL MONEY-BACK - no questions asked - to our
customers, if in any case the customer is not fully
satisfied with our products. But the stone must be
in the same condition like the time of purchase. It
must be returned to us within a reasonable time. For
more details on FULL MONEY-BACK guarantee, please
contact us. |
|
Some of the stones we bought from you need to be
repolished. Can you do that service? |
Yes. Please contact us for more
details. |
|
Do you have a price list for your products? |
Currently we are in the process
of updating our Price List. So, we will notify it
here once it will be ready. Right now, we don't have
price list. But we can let you know the price ranges
for any available products, if you can ask us with
size, shape and grade. |
|
How do you ship
the goods? |
We use Fedex, Malca-Amit, Brinks,
EMS service to ship the goods. It is fully you, the
customer's choice to choose the shipping method. |
How can I
clear the goods in my country? |
Customs formalities are not same
in each and every country. Please check with your
customs broker to know about clearing the goods from
your country's customs. |
| |
|
| |
 |
